How we work
Highly Trained And Experienced Security Professionals
We stand as the leading provider of all-encompassing security solutions for our clients, with a unique approach of assigning an exclusive team to each client. This ensures that your needs are prioritized in every aspect of our service. Our tailor-made support and security frameworks eliminate the need to juggle multiple clients simultaneously, allowing us to fully concentrate on and become experts in your business and its specific security requirements. What’s the reason behind our impressive 97% client retention rate? It’s quite simple – we intentionally crafted our services with this goal in mind.
Our dedication to exceptional service is evident in every aspect of our operation, as we continually strive for excellence in order to exceed our clients’ expectations. Our highly trained and experienced security professionals work collaboratively with you to develop and implement customized strategies that address your organization’s unique security risks and vulnerabilities. By establishing strong partnerships with our clients, we are able to foster trust and create a lasting impact that contributes to the overall safety and well-being of your business. In an ever-evolving security landscape, we remain committed to providing unparalleled protection and peace of mind, ensuring your success and satisfaction for years to come.
We extend our assistance to clients operating in New Hampshire and Massachusetts, offering a devoted service model that encompasses recruitment, operational, and technology resources tailored exclusively for each account. This approach results in outstanding service and fosters enduring relationships. Our extensive network of Client Service Centers, along with carefully selected affiliates, ensures that we meet the contractual requirements of every client, even at the most remote satellite locations.
Our security officer service stands out due to the considerable resources we devote to the recruitment, screening, training, supervision, and development of our personnel. Coupled with rigorous oversight from our management teams, we deliver a service that is unrivaled in the industry. Our talent managers maintain a fully staffed, top-notch workforce in compliance with all relevant codes, laws, ordinances, and skillsets best suited to our clients’ specific post requirements. This is achieved through:
- Talent Acquisition
- Human Resources
- Workforce Management
- Training and Development
Central Guards Security Services is dedicated to achieving complete client satisfaction and forging lasting business relationships with our customers. From the very first transition meeting to the development of a well-established working rapport, our Client Operations Team emphasizes quality assurance and ongoing enhancement. We evaluate our performance based on client aims and objectives, striving to augment our value proposition by utilizing technology and promoting operational excellence through:
- Metrics and Reporting
- Client Integration and Service Transitions
- Client Briefings and Site Inspections
- Technology Implementation
- Contract Compliance
- Customer Service and Collaborative Partnerships
- Constant Improvement
We offer a distinctive approach tailored to your particular requirements. We understand that a one-size-fits-all solution is insufficient; thus, we adapt our model to accommodate each client’s unique needs. Key aspects of our service include:
- Officer Performance
- Compliance with Post Orders
- Supervision and Responsibility
- Problem Resolution
- Safety Measures and Risk Reduction
