HOTEL & HOSPITALITY SECURITY
SERVICES

SECURITY SERVICES

  • Front desk management
  • Security patrol tours
  • 24/7 Communications Centre monitoring department.
  • Our communications security software is designed as a centralized database to maintain confidential internal records.

CONCIERGE SERVICES

  • Coordination of all common facilities such as parking, elevators, party room and guest suite bookings.
  • Monitoring security cameras and ensuring video equipment is functional
  • Facilitating entry of authorized visitors and trades people
  • Accepting packages and deliveries
  • Enforcing parking rules and regulations
  • Responding to telephone inquiries by residents and visitors

Hospitality Service

The most important component of our hospitality service is communication with residents and guests. It is imperative to consistently communicate in a refined, professional, and helpful manner, which in turn creates an enjoyable and functional living environment without compromising the safety and security of the residents.

We feel this component adds value to the property and enhances the quality of life. Our mission is to focus on superior communication with residents, board members and property management. A seamless integration of the following services is the foundation upon which our operation functions:

Distribution Centers

Theft in a distribution center can go undetected for several months or longer. We’ve got the experience and trained security officers to identify high-risk areas and implement programs that save our clients millions of dollars annually. Our services include site audits, cargo protection, employee theft prevention, planning, and access control, just to name a few.

SECURITY LOGS

The accurate communication of information to relief staff, senior managers and property management is integral to the daily functionality of a building. Traditional handwritten security logs are at times illegible, cumbersome to search and in many cases discourage investigations. Managing and recording all pertinent information via a software-based system, significantly improves the accuracy and efficiency of the process.

Information necessary to expedite any given situation is summarized and readily available without having to sift through mounds of paper. Depending on the parameters of an incident the appropriate individuals are informed automatically via e-mail, with daily, weekly, and monthly reports. The checks and balances of the process ensure adherence with established practices and procedures. Some of the information routinely logged in the computer system includes:

  • In house (warning) parking tickets
  • Issues related to vehicular traffic flow
  • Descriptions and license plate numbers of offender’s vehicles
  • Mechanical issues requiring either immediate or long-term actions by property management
  • Incident reports relating to fire, theft, assaults, etc., which allow for senior security managers to respond accordingly
  • Resident issues relating to security or building deficiencies

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